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Communication
Communication between the customer's operating engineers and the
TACO Engineering team, a key component in successful offshore engineering,
is addressed through:
- The on-site
coordinator, who gives all
design activities carried out in India a human face and coordinates
all deliveries
- Online
design reviews, conducted
through the use of techniques like net meetings, E-Vis and common
screen sharing
The strategic business unit has also set up
international branch offices in Detroit, USA; Paris, France; Munich,
Germany and Tokyo, Japan to facilitate onsite customer interaction.
Quality
To ensure world-class design services
despite the physical distance between customers and TACO Engineering's
facilities, the strategic business unit has instituted a variety
of processes and systems. These ensure that the engineers have a
comprehensive understanding of customer expectations and requirements,
and are able to meet targeted costs, quality standards and delivery
times.
Confidentiality
and security
Customer confidentiality is ensured and customer data is secured
through a range of processes and systems, including:
- Dedicated engineers for customer
projects, each bound by confidentiality agreements
- Limited access to offices: only
engineers approved by the customer are provided access to design
centres
- Limited localised networking:
customer data-transfer is done over secured, firewall-controlled
lines as per customer specifications
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