A number of procedures have been instituted to ensure consistent quality, timely delivery, cost-effectiveness and overall customer satisfaction.

	Even before an order Receipt of request for proposal Identification of customer's part-specific quality-system requirements Manufacturing and logistics feasibility review Supplier best-in-class survey (BIC) and audit (SSRS), if not done yet Supplier shortlist based on capacity and capability Cost estimation and commercial feasibility Technical, purchasing terms and commercial review Component and tooling price finalisation with supplier Logistics, supply chain tasks and costs review Commercial offer with development roadmap Addressing of customer clarifications / queries Letter of intent / purchase order receipt

	After receiving an order Purchase order on supplier Quality system requirement Process flow, PFMEAs and control plans Process sign-off APQP status report and timing plan preparation APQP sign-off between TACO and supplier Preparing of 3D model from 2D drawings wherever applicable Weekly review of APQP status report and timing plan Periodic review of process flow, PFMEAs and control plans Visit to supplier facility to monitor APQP milestones Tool design finalization Tool manufacturing First trial ISIR PPAP run PPAP submission to customer PSW sign-off - FMEA, control plan, process flow, MSA, SPC

	During mass production Annual and quarterly forecasts from plant level planners Agreement on capacity allocation, stocking norms and broad-base production plan for the quarter with the supplier Rolling schedule receipt from production schedulers every week Schedule review for quantity, delivery date and destination Reviewing of forecast given to supplier earlier and reconfirming of despatch schedules Inform logistics partner of the schedule requirements Monitoring of adherence to schedule Picking up of material from the supplier and arranging for delivery to destination as per agreed packaging standards Arranging for invoice, insurance, etc to be sent to customer as per despatch checklist Tracking of on-time delivery compliance Acknowledgement from customer and also from the logistics service provider Handling of warranty / rejection if any Payment receipt and payment to logistics partner and supplier Conducting periodical surveillance audits of suppliers Monitoring of CSL-1 audit results and planning of corrective action Review of machine maintenance plans, tool order plans and creation of alerts Checking for gauge calibration schedule compliance Fixture, moulds and tools audit and plan for corrective actions Plan for equipment addition, modernisation and preparing of compliance reports Receipt of quality feedback from the customer's supplier quality engineers through a single point of contact Prompt response and resolution of issues identified in CARs and monitoring of the implementation of other recommendations Preparation of shop floor displays or point of action alerts Defect catalogue update Training programs for operators and logistics personnel Monitoring of raw-material and input-element cost trends and looking out for opportunities to improve cost performance Generating of value analysis / value engineering suggestions from all connected personnel and the processing of these suggestions MIS reports and review for action completion